Capital Cities Along the Danube (port-to-port cruise)
Capital Cities Along the Danube (port-to-port cruise)
Capital Cities Along the Danube (port-to-port cruise)
5 Days Starting and ending in Vienna
Visiting: Vienna, Budapest, Bratislava
Tour operator:
Ship Name:
MS Douce FranceShip Capacity:
107
Tour operated in:
English , FrenchTrip Styles:
Tour Overview
Embark on a cruise to the Danube Capitals. You will experience unique places such as the covered grand market of Budapest with its incredible display of different goods, amongst which are famous garlands of paprika, and the spectacular Zsolnay roof tiles.Vienna, like an open air museum is famous for the Konzerthaus where the footsteps of the great composers still echo. Without forgetting Bratislava situated at the foot of the little Carpathian mountains, standing out from this wooded and rocky landscape. You will be transported in a twirl of emotions and unbelievable flavours.
Itinerary
Day 1 : Vienna
Location: Vienna
Passengers are welcome to board at 6:00 p.m. in Vienna. After you've comfortably settled into your cabins, we'll introduce our crew at a welcome cocktail. We'll enjoy dinner on board. The rest of the evening is yours to do as you please.
Vienna is the capital and largest city of Austria. Located on the Danube River in the East of the country, the city is renowned for its strong music heritage and rich culture, and is the largest German speaking city in the world, outside of Berlin. In 2001, Vienna was designated a UNESCO World Heritage Site and boasts magnificent architecture. The city is home to over 27 castles and 150 palaces including the symbolic Gothic St Stephen’s Cathedral and the iconic Schönbrunn Palace. Art and music are in abundance and all tastes are catered for. Live music venues offer everything from Rock to Opera. Enjoy world class performances at Vienna State Opera and experience the epicentre of international concert life at Musikverein. Modern and historical art can be found in indoor and outdoor spaces around the city, and a visit to the famous Kunsthistorisches Museum (KHM) is highly recommended. Enjoy views of the city from the Danube Tower and the Giant Ferris Wheel, then relax in the ample cosy coffee houses, cafes, bars and restaurants where traditional and international cuisines are served, as well as the locally produced wines.
Overnight
Day 2 : Vienna
Location: Vienna
This morning, we'll set out on a guided tour of Vienna. We'll travel on The Ring, part of the vast changes to the Viennese cityscape that took place in the second half of the 19th century. This afternoon's excursion will be to discover Hidden Vienna. We'll tour backstage at the Konzerthaus and enjoy cup of Viennese coffee and a pastry.(1) Dinner will have an Austrian flair. Join us for an evening of dancing in the lounge. Our ship will cruise to Budapest.
Vienna is the capital and largest city of Austria. Located on the Danube River in the East of the country, the city is renowned for its strong music heritage and rich culture, and is the largest German speaking city in the world, outside of Berlin. In 2001, Vienna was designated a UNESCO World Heritage Site and boasts magnificent architecture. The city is home to over 27 castles and 150 palaces including the symbolic Gothic St Stephen’s Cathedral and the iconic Schönbrunn Palace. Art and music are in abundance and all tastes are catered for. Live music venues offer everything from Rock to Opera. Enjoy world class performances at Vienna State Opera and experience the epicentre of international concert life at Musikverein. Modern and historical art can be found in indoor and outdoor spaces around the city, and a visit to the famous Kunsthistorisches Museum (KHM) is highly recommended. Enjoy views of the city from the Danube Tower and the Giant Ferris Wheel, then relax in the ample cosy coffee houses, cafes, bars and restaurants where traditional and international cuisines are served, as well as the locally produced wines.
Day 3 : Budapest
Location: Budapest
This morning, we'll set out on a guided tour of the city to visit scenic Buda and lively Pest. The afternoon's excursion is a trip to the covered market and a tasting of some traditional Hungarian delicacies. We'll have a Hungarian-themed dinner and enjoy traditional entertainment on board. Our ship will cruise to Bratislava overnight.
Budapest is the capital city of Hungary and is located over the River Danube. It is one of the largest cities in the European Union and much of its historical sites have been awarded UNESCO World Heritage Site status. Originally formed in 1873 by the joining of Buda, Pest and Old Buda, the city suffered heavy destruction during World War II and was rebuilt into the country's political, cultural and commercial hub it is now. Bridges and railways connect the city over the Danube, including the six small islands situated on the river themselves. Some of Budapest’s UNESCO World Heritage sites include Chain Bridge, Budapest Parliament, the striking Matthias church and the iconic Royal Palace visible from every location within Budapest City. The Castle Hills district architecture represents over a thousand years of the city's history with examples of Roman, Turkish, Gothic, Renaissance and Art Nouveau styles. Budapest also has a rich Jewish heritage and is home to the largest synagogue in Europe. The city has an abundance of restaurants offering international cuisines, as well as traditional Hungarian dishes ,including goulash soup, a very popular lunchtime dish. Hungarians enjoy their coffee so a traditional cafe is never hard to find.
Day 4 : Bratislava
Location: Bratislava
We'll spend the morning cruising. After our arrival in Bratislava, we'll set out on an afternoon tour of the Slovakian capital. After our excursion, we'll return on board the ship. Tonight is our festive gala evening. Our ship will cruise to Vienna overnight.
Bratislava is the capital city of Slovakia and is located along the Danube a river on the borders of Austria and Hungary. The city is surrounded by the Little Carpathians Mountains and vineyards as well as its iconic reconstructed Bratislava Castle overlooking Old Town. The castle offers a picturesque view of the city, the neighbouring countries and is home to the Museum of History. Bratislava offers a blend of historic and modern attractions including the Old Town Hall, now home to the Bratislava City Museum, the UFO Bridge, Martin’s Cathedral, Michael’s Gate and Blue Church St Elizabeth’s. Bratislava is home to one of the oldest city parks in Central Europe and is popular with walkers, runners and cyclists as is the city forest park and foothills of the Carpathian Mountains. The city is popular for its locally brewed beers and has many micro-breweries and underground beer cellars. The local cuisine of Bratislava is an eclectic influence of European cultures including Slovak, Hungarian, Austrian and German and serves as a reminder of the history of this cosmopolitan city. However, visitors will find an array of offerings to suit all tastes with lunch being the main meal of the day and roast goose with lokse considered a signature dish of the area.
Day 5 : Vienna
Location: Vienna
We'll arrive in Vienna early in the morning. Enjoy breakfast on board this morning before disembarking at 9:00 a.m. End of our services.
Vienna is the capital and largest city of Austria. Located on the Danube River in the East of the country, the city is renowned for its strong music heritage and rich culture, and is the largest German speaking city in the world, outside of Berlin. In 2001, Vienna was designated a UNESCO World Heritage Site and boasts magnificent architecture. The city is home to over 27 castles and 150 palaces including the symbolic Gothic St Stephen’s Cathedral and the iconic Schönbrunn Palace. Art and music are in abundance and all tastes are catered for. Live music venues offer everything from Rock to Opera. Enjoy world class performances at Vienna State Opera and experience the epicentre of international concert life at Musikverein. Modern and historical art can be found in indoor and outdoor spaces around the city, and a visit to the famous Kunsthistorisches Museum (KHM) is highly recommended. Enjoy views of the city from the Danube Tower and the Giant Ferris Wheel, then relax in the ample cosy coffee houses, cafes, bars and restaurants where traditional and international cuisines are served, as well as the locally produced wines.
Ship Details
MS Douce France
Ship Overview
Completely renovated in 2017 according to the company’s new standards, this ship now offers much more spacious cabins with large bay windows on the upper deck. The soft and feminine decoration mixes shades of pink with aubergine and anise colors in the common areas. The cabins evoke a marine atmosphere.
Located on the upper deck, the lounge / bar (at the front) and the restaurant (at the rear) have wide panoramic windows. The cabins are spread over two decks: on the upper deck, they have large windows with French balconies; on the main deck, they have large windows. Do not hesitate to go to the sun deck to relax! It is furnished with armchairs and sun loungers to allow you to relax while enjoying a panoramic view of the landscapes.
Ship Details
Ship Name:
MS Douce France
Adults Only Areas:
no kids
Ship Children Facilities:
none
Ship Nursery:
none
Smoking Areas:
some
Ship Size:
boutique
Ship Class:
5 Anchors
Ship Style:
premium
Ship Type:
river
Ship Kind:
Riverboat
Ship Currency:
EUR
Ship Language:
fr+en
Ship Capacity:
107
Ship Crew Count:
26
Number of Decks:
3
Number of Cabins:
55
Number of Large Cabins:
4
Number of Wheelchair-Friendy Cabins:
0
Ship Launch Year:
1997
Ship Refit Year:
2017
Ship Gross Tonnage:
1500
Ship Length (Meters):
110 M
Ship Width (Meters):
10 M
Ship Speed (Knots):
9 Kn
Deck Plans
Main Deck
Cat. A Double CabinCat. B Twin CabinCat. B Suite CabinCat. C Twin CabinCat. C Single Cabin
Sun Deck
Sun LoungersFitnessSun Deck
Upper Deck
RestaurantReceptionLounge/BarCat. A Double CabinCat. B Double CabinCat. A Single CabinCat. B SuiteCat. B Single CabinCat. B PRM Cabin
Cabins
Enjoy the comforts of home onboard with CroisiEurope. Cosy, tastefully decorated cabins greet passengers like a home from home. After dinner, retire to your private cabin in comfort for the night: all cabins are tastefully decorated and are equipped with all amenities required for your comfort.
AMENITIES
- TV
- Telephone (for internal calls only)
- Bathroom with shower and toilet
- Towels
- Safe
- Independent air-conditioning
- Electricity 220V
- Wi-Fi
Please note that there is no laundry service on board the ship.
Suite (Grade SU3_PS B_SUI_PP B_SU3_PS )
The suite is located on the upper deck and has three beds.The cabins are very spacious and tastefully decorated with the option of double or single beds. An ensuite is provided with shower, W.C. and a hairdryer. For extra comfort central heating is available during the Winter season and air-conditioning for the Summer season.For your entertainment a satellite tv and radio are provided for you to use at your leisure.AMENITIESTVTelephone (for internal calls only)Bathroom with shower and toiletTowelsSafeIndependent air-conditioningElectricity 220VWi-FiPlease note that there is no laundry service on board the ship.
Upper Deck 1 Bed Single Cat A (Grade A_SGL_PS )
Cabin equipped with French balcony, one single bed, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Single Cabin (Grade 1L_PPSGL 1L_PSGL B_SGL_PS A_SGL_PS C_SGL_PP )
The cabins are very spacious and tastefully decorated with the option of double or single beds. An ensuite is provided with shower, W.C. and a hairdryer. For extra comfort central heating is available during the Winter season and air-conditioning for the Summer season.For your entertainment a satellite tv and radio are provided for you to use at your leisure.AMENITIESTVTelephone (for internal calls only)Bathroom with shower and toiletTowelsSafeIndependent air-conditioningElectricity 220VWi-FiPlease note that there is no laundry service on board the ship.
Upper Deck 2 Adjustable Twin Beds Cat B (Grade B_GLS_PS )
Spacious and comfortable cabin equipped with french balcony, two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Main Deck 2 Adjustable Twin Beds Cat A (Grade A_GLS_PP )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with high sliding window, it offers a panoramic view.
Upper Deck 2 Adjustable Twin Beds Cat A (Grade A_GLS_PS )
Spacious and comfortable cabin equipped with french balcony, two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Upper Deck 1 Bed Single Cat B (Grade B_SGL_PS )
Cabin equipped with french balcony, one single bed, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Main Deck 2 Adjustable Twin Beds Cat C (Grade C_GLS_PP )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with high sliding window, it offers a panoramic view.
Upper Deck Double Bed - Accessible Cabin Cat B (Grade B_PMR_PS )
Spacious and comfortable cabin converted for passengers with reduced mobility, equipped with one double bed, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Main Deck Suite Double Bed Cat B (Grade B_SUI_PP )
Spacious and comfortable cabin equipped with king size bed, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with high sliding window, it offers a panoramic view.
Upper Deck 3 Beds Suite Cat B (Grade B_SU3_PS )
Spacious and comfortable suite with French balcony three beds, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck, its French balcony with sliding window offers a panoramic view.
Main Deck 2 Adjustable Twin Beds Cat B (Grade B_GLS_PP )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with high sliding window, it offers a panoramic view.
Main Deck 1 Bed Single Cat C (Grade C_SGL_PP )
Spacious and comfortable cabin equipped with one single bed, private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the upper deck with high sliding window, it offers a panoramic view.
Double Cabin (Grade GLS_PP GLS_PS 1GL_PP A_GLS_PS B_GLS_PPH B_GLS_PS A_GLS_PP B_PMR_PS C_GLS_PP B_GLS_PP )
The cabins are very spacious and tastefully decorated with the option of double or single beds. An ensuite is provided with shower, W.C. and a hairdryer. For extra comfort central heating is available during the Winter season and air-conditioning for the Summer season.For your entertainment a satellite tv and radio are provided for you to use at your leisure.There is one accessible cabin on board.AMENITIESTVTelephone (for internal calls only)Bathroom with shower and toiletTowelsSafeIndependent air-conditioningElectricity 220VWi-FiPlease note that there is no laundry service on board the ship.
Dining
The fine French gastronomy on board is an asset of our company. The meals are created by our head chef, Alain Bohn, member of the esteemed French association Maîtres Cuisiniers de France, which includes only 250 chefs from all over the world, and the Chaîne des Rôtisseurs since 2013. With his team of chefs, he creates each of the menus in the pure tradition of French gastronomy while bringing out the local tastes and flavours of the regions and countries crossed. Our wines are selected to accompany each of your meals. We adapt our menus for people with allergies or who are following a specific diet.
Restaurant
Located on the upper deck, the restaurant is where all meals are served during your cruise. It seats all guests at tables which vary in size with a panoramic view. The atmosphere is casual but elegant. (complimentary)
Entertainment
CroisiEurope ensures that there are a number of activities and events onboard that guests can take part in. These include pre-dinner games and dinner dances along with a number of events in the ship’s lounge.
Boutique
A gift shop sells a wide choice of generic products and a selection of souvenirs specific to the route taken as well as postcards that we will take care to send.
Lounge Bar with Dancefloor
The lounge tastefully decorated has panoramic views and is spanning the bow of the ship. Cocktails and games, dancing, and other forms of entertainment all happen here.
Reception Desk
Perfect place to meet up with friends before excursions or to ask any information you may need to the staff. The Gift Shop is also located here, you'll find a wide assortment of souvenirs, CroisiEurope products and post cards.
Sun Deck
Do not miss it to unwind! It is equipped with recliners and deck chairs, so that you can enjoy the best views of your cruise.
Enrichment
Excursions
We offer on all our cruises numerous and surprising excursions. You may prefer to stay aboard our cruise ships and enjoy the tranquillity, but we have an extensive range of excursions we offer that are great ways to discover each country in detail. (All excursions are optional)Always with the help of our guides, you will visit tremendous cities, picturesque landscapes, and great activities with our bike rides, scenic tours, tastings, whole days visits or evenings out to appreciate the cities by night.To offer you the best experience, we offer classic or discovery excursion packages, the latter offering atypical tours, original themes or even helicopter flights.Below, and by destination, take a look at the sumptuous tours you could do during your cruise in the most beautiful countries in the world, be that in Europe or beyond.
Kids and Teens
Please note: There are no children's facilities onboard.
Health & Fitness
Fitness
Start your day joining us for a morning fitness class on the sun deck.
Gratuities
Tipping habits vary according to the country and culture. At CroisiEurope, tips are collected globally at the end of the trip and shared equally among all the crew members.
This attention from our passengers allows us to show that they have appreciated the quality of the services and the attention that was given to them during the cruise, at all levels.
How much should I leave? A tip of between £5 and £10 per day and per person is an average, but each passenger is free to give what he or she wishes. An envelope is left in your cabin during your last evening on board. Put it in the box provided for this purpose at the ship's reception desk when you disembark.
Useful Information
Age Restriction
Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer's age may be requested by the ship's personnel.
Babies on board
It is perfectly possible to cruise with your baby.Due to space constraints, our boats do not have baby equipment on board.If you are taking an infant or baby on board, be sure to bring the necessary equipment and supplies, such as a portable bed, stroller, child carrier, diapers.For children over the age of one, remember to reserve age-appropriate menus at the time of booking. For your convenience, we can heat up your children's bottles or food.
Disabled Facilities
You must report any disability requiring special assistance while on a CroisiEurope itinerary to CroisiEurope at the time the reservation is made. All vessels and motor coaches are equipped to comply with European standards. Most transportation services, including the vessels and motor coaches, are not equipped with elevators or wheelchair ramps. Only our 3-deck ships have elevators (which cannot service the sun deck). CroisiEurope will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off vessels, motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being.
Dress Code
During the day, you will be more comfortable in a casual outfit.We advise you to bring clothes that are not very wrinkled, or that can easily be transported after ironing at your house, because there are no ironing facilities on board our fleet.Remember to dress according to the weather, the season and the environment of your cruise: light suits and swimsuits for warm weather; sweater or jacket for cooler weather; sweatshirt, rain gear and small umbrella.Do not forget to bring comfortable walking shoes in your suitcase. They will be very useful during our excursions!Regarding dinners, cocktails and galas, it is advisable to dress up a little more without the need, for gentlemen, necessarily to wear a jacket and tie.Finally, on any excursion, when you visit places of worship, make sure to opt for an appropriate outfit, neither too light nor too undressed, so as not to be prohibited entry.
Health
There is no nurse or doctor on board the boats of our fleet. In the event of an emergency, the purser will contact the nearest hospital or medical service, the boat will make stop-over so that medical care can be provided as quickly as possible to the person.A defibrillator is available on board each boat. On board, at least two people hold the Lifeguard Rescuer at Work certificate and have been trained to use this device.If you are worried about a health problem, please consult your doctor before going on your cruise and undergo a complete check-up. We remain at your disposal in case of emergency.Finally, do not forget to bring any medication packaged in their labeled boxes) and the corresponding prescriptions. Have them renewed if necessary before your departure.
Languages on Board
The official languages ??on board our ships are French and English.Our team members and tour guides speak English fluently. They also speak other major European languages, such as German, Italian and Spanish.Indeed, CroisiEurope has more than 19 different nationalities among its employees (French, Germans, Austrians, Hungarians, Spaniards, Italians, Portuguese, Filipinos ...)On board, menus, information about the cruise, shore excursions, and important messages are communicated in French and in English. They may also be advertised in another language, depending on the nationality of the passengers on board.
Persons with Reduced Mobility: Adapted Cabins
CroisiEurope welcomes passengers with reduced mobility and endeavours to facilitate their access to both the facilities on board and on the available excursions. Before booking, our company requires passengers with reduced mobility to mention their specific needs to their travel agent, so that they can be offered the most suitable ship.People with reduced mobility or have trouble getting around can benefit from adapted cabins on some of the boats in our fleet.Please note that our three-deck ships have lifts allowing direct access to various bridges, as well as the dining room, lounges and toilets suitable for reduced mobility people.Our ships with 2 decks, meanwhile, are well thought-out in terms of layout, so common facilities (restaurant, lounge bar, reception) on one level: the main deck, which also has cabins.Some of our excursions can cause difficulties for people with reduced mobility (walking for several hours, destabilising floor coverings, elevation, etc.), participation in some excursions and travel is subject to the sufficient mobility of the passenger.With the help of http://www.specialneedsatsea.com/ we may be able to arrange further assistance on request.Please contact your travel agent for any additional information.
Safety on Board
All our ships (except the African Dream) are certified Bureau Veritas.Life jackets and life buoy are located in your cabins as well as on the sun deck.During the presentation of the crew, all safety instructions will be provided.Animals are not accepted on board.
Smoking Policy
For safety reasons, it is forbidden to smoke on board any of our fleet , as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.
Special Dietary Requirements
Please inform us at the time of your booking whether you require a special diet or suffer from allergies. Our cook will offer you a fully adapted and tasty menu.
Taking Care of Our Environment
CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset.We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and our legal obligations. We are continually reflecting on how we can expand our green efforts.After conclusive tests carried out on the Seine River with our partner AS Energy, our ships now use GTL fuel. Gas-to-Liquid fuels combust more uniformly and result in lower emissions.Here are other environmental initiatives we would like to share with you:Installation of water-saving devices on our ships that reduce freshwater consumption by 35% and, as a consequence, the amount of wastewater produced.Installation of on-board water fountains that filter public water and transform it into quality drinking water, saving 23 tons of plastic per year.Installation of wastewater evacuation systems on our entire fleet that are emptied into wastewater treatment facilities or urban sewer systems during ports of call.Installation of a wastewater recipient connected directly to the city sewer system at the CroisiEurope dock.All of our ship engines (Green Ship Label) respect the strictest European standards against pollution to help reduce greenhouse gas emissions.The latest onboard technology helps limit fuel consumption when cruising.We have insulated the ventilation in our engine rooms to reduce noise pollution.At ports, we systematically connect to power supply terminals (Powerlock connectors) whenever possible, and for our own docks, we are investing in these newer installations. In addition, most of our ships are equipped with energy-efficient electrical devices.In winter, our ships are moored at river ports with electrical terminals that power the vessels, which helps reduce noise and pollution.In Paris, we are providing excursions on electric buses that are quieter and pollute less, to everyone’s advantage.For the replacement of bath towels, we are trying to raise our passengers’ awareness using written messages and announcements.CroisiEurope follows the criteria outlined by Imprim’Vert in regards to environmentally friendly printing. All of the documents printed at our company is done so with vegetable-based inks on unbleached paper.All of our waste is sorted and compacted on board before being recycled.All food waste and biowaste are collected and converted into biogas by specialised companies.Used engine oil is collected and transformed by onshore specialists.We use biodegradable and environmentally friendly cleaning products.Exterior paints contain no pollutants.Plastic straws and cups have been replaced by biodegradable paper.Our company is affiliated with E2F, Entreprises Fluviales de France which brings together players in our sector to orchestrate collective actions regarding the immense challenges that lie ahead.
Wheelchair Accessibility
CroisiEurope welcomes passengers with reduced mobility and strives to facilitate their access to the places of conviviality on board and to the suggested excursions. Before making a reservation, our company invites you to mention your specific needs to one of our agents, so that we can offer you the most suitable boat.People with reduced mobility or with mobility difficulties can benefit from adapted cabins on some of the boats in our fleet.Please note that our three-deck boats have elevators that provide access to the different decks, as well as to the dining room, the lounge and the toilets adapted to people with reduced mobility.Our two-deck boats, on the other hand, are designed in terms of layout so that the common facilities (restaurant, lounge-bar, reception) are all on one level: the main deck, which also has cabins.Some of our excursions may cause difficulties for people with reduced mobility (walking for several hours, unsteady ground surfaces, unevenness, ...), participation in the excursions as well as the trip is subject to the passenger's sufficient mobility.We invite you to contact your CroisiEurope agent or your usual travel agency for further information.
Wi-Fi & Internet Access
All the company's European fleet are equipped with free Wi-Fi for passengers. This internet connection is available in all lounges / bars and receptions. The Wi-Fi is free to use.For passengers who do not have computer equipment, we have equipped each boat (except those on the Volga, Mekong, and Africa) with a touch pad that can be lent to them when needed.
Check out our Q&As
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What documents will I receive before I travel?
All you need to know about the smooth running of your cruise is listed in your 'Travel Logbook', which you will receive before your cruise departure. It will be sent directly to you by email or by post before leaving.
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Personal expenses
The prices of our cruises are "all included on board", they include full board, drinks served with meals and at the bar (read the detail under heading "Package stay on board"). You are responsible for any personal expenses outside the boat, during excursions, purchases in our shop, or drinks that you choose from our special wine list and at the bar. How to pay on board? CroisiEurope only accepts euros on board the boats. We do not accept sterling, US dollars or any other currency. We do not accept travelers checks on board. Make sure you get euros before boarding, which will allow you to pay for all your purchases. CroisiEurope accepts American Express, Visa and MasterCard. You may wish to contact your bank or the company that issued your credit card to warn them that you are departing on holiday.
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What Ethical Travel credentials does the tour company have?
CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset. We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and beyond our legal obligations. We are continually reflecting on how we can expand our green efforts.
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Dress Code
During the day, you will be more comfortable in a casual outfit. We advise you to bring clothes that are not very wrinkled, or that can easily be transported after ironing at your house, because there are no ironing facilities on board our fleet. Remember to dress according to the weather, the season and the environment of your cruise: light suits and swimsuits for warm weather; sweater or jacket for cooler weather; sweatshirt, rain gear and small umbrella. Do not forget to bring comfortable walking shoes in your suitcase. They will be very useful during our excursions! Regarding dinners, cocktails and galas, it is advisable to dress up a little more without the need, for gentlemen, necessarily to wear a jacket and tie. Finally, on any excursion, when you visit places of worship, make sure to opt for an appropriate outfit, neither too light nor too undressed, so as not to be prohibited entry.
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Embarkation / disembarkation
Boarding and check-in on the ship is indicated on your boarding pass provided in your travel log. We ask that you respect this schedule. The ship itself is held to respect the schedules of navigation envisaged for the route, in order to respect the program of navigation throughout the cruise. If you arrive earlier in the day, you can generally leave most of your luggage on board our ships. Your agent can also inform our ships that you will be arriving earlier, when booking. At the end of the cruise, the landing is usually scheduled for 9:00 am for all passengers. In the event that we are responsible for your transfer to the airport, we will ensure that you arrive in time for your flight and connections.
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Your 'Travel Logbook'
All you need to know about the smooth running of your cruise is listed in your travel logbook, which you will receive before your cruise departure. It will be sent directly to you by email or by post before leaving. It will contain the following information: The port of embarkation / disembarkation; A voucher for airport / port / airport transfers if these have been booked through us; Boarding tickets to be handed in when you arrive on board; Any exchange vouchers (pre and post-routing, hotel nights, ...); Luggage tags; A presentation of the cruise programme; Useful information about the cruise; The list of proposed excursions.
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Languages spoken on board
Official languages on board : French and English.
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Can I join the tour once it has departed?
Missing your departure - this can happen for various reasons: a missed alarm call, a transport strike, an accident on the road, delays train or plane ... In this case, we ask you to notify us as soon as possible by calling the telephone numbers in your travel logbook. We will endeavour to do what is necessary to help you arrive safely.
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Tips
Tipping habits vary from country and culture. At CroisiEurope, they are collected centrally in a box at reception at the end of the stay and shared equally between all members of the crew. This token from our passengers shows that they appreciated the quality of the services and the attention they received during the cruise at all levels. How much should I leave? A tip between £5 and £10 per day per person is an average, but each passenger is, of course, free to give what they want. An envelope is deposited for this purpose in your cabin during your last evening on board. Slip it in the box provided for this purpose at the reception before disembarking.
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Free Date Changes
CroisiEurope Cruises allows you to make 1 free date changes, as long as the change is made at least 15 days before the start of the tour.
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Low Deposit
CroisiEurope Cruises requires a minimum deposit of 30% or the full booking value, whichever is less, with the final balance not due until 30 days before departure.
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Cancellation Policy
We don't charge a cancellation fee, here is a summary of croisieurope cruises charges.
Up to 90 days before tour starts: Forfeit 100% of deposit.
At 59 days before tour starts: Forfeit 50% of booking price.
At 8 days before tour starts: Forfeit 100% of booking price.
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