Liverpool & Chester, a Tale of Two Cities

My trip to Scarborough and Witney.was fantastic .food at the grand hotel was buffet style.so you could help yourself.i went Monday to Friday from 20 November 2023

Just come back from Liverpool, our driver, Gareth, was lovely, he looked after us, was an excellent driver and nothing was a bother. The coach was very clean and comfortable. My first time with the company and would recommend. Have requested brochures for next trip.

Just returned from a 5day break to Weson super Mare, Bath & surrounding area, with my partner. The driver Martin was very professional, and a credit to your company. The hotel was a bit dated but could be overlooked by the quality of the home made food, it was fantastic & enough for the best of appetites. The staff & entertainment were also amazing. An excellent fun filled break.

Harrogate trip was fantastic. Beautiful hotel food excellent.Carl our driver great... On to Knarsbough visit a lovely Old Mansion House loads of History.. finished with a Cream Tea... Great Value .

Returned on Friday evening from Scotland's Beautiful Banffshire. Good holiday, great value for money, but marred by some issues. 5-25am pick up from Chester, then huge detour to Preston because the feeder coach driver didn't know the route! 3 hours late leaving Preston, didn't arrive at hotel in Peterhead until 19-35. Straight in for our evening meal. Hotel very good, helpful and friendly, but too cramped at long tables for meals. Food always hot and tasty, rooms clean, comfy and warm. Bit of a hike to reach our lodge. Enjoyable excursions with our driver Martin, but unaware that onboard toilet only to be used when stationary. What's the point of having the toilet? Made some journeys very uncomfortable. Would think twice about booking again.

Skipton and Emmerdale tour,terrible experience from start to finish, spent more time on the coach than the actual places we were visiting, hotel Mercure in Bradford looked liked like a derelict building although the bedroom was clean, the food was cheap and bland and the vegetarian option was disgusting, it was like feeding time at the zoo.We were given no details about anything from the coach driver about times we were been picked up for Emmerdale. The Emmerdale tour was rushed with no time to eat or drink, the tour guide Rob was nice and informative but while people were taking photos he had moved on to another area so a lot of people missed what he was saying. My main gripe with this company was my husband was poorly a few days before we were due to go so I rang them and spoke to a very rude customer service lady to see if we could cancel or change to another holiday and was told no, we could not have a refund and was told to go on my own or find someone else to go with ( therefore leaving my husband on his own at home) disgusting. The only good part was the gentleman who drove us on the feeder coach, he was very kind and helpful. Never will I book with them again.

I am very disappointed with my coach trip I paid £70 supplement for being single and I paid for a sea view when I arrived the room was small the bed was dirty the Seaview was a small square window and the view was a roof I asked to be changed was given a twin room with a seaview which was ok. The room was very dated the toilet flush didn’t flush there was enough Pugh milk to make one cup of tea and the sugar sachets had been there so long the sugar had gone hard. The dinner food was stone cold the salad lettuce was limp to say the least the food was atrocious so I decided to dine out. The breakfast I found eggs and toast which was edible. I have no idea why I paid an extra £70 the experience was awful. I will never go on another coach tour with just go holidays as they clearly do not checkout the hotels they allocate. Shame on you just go holidays I was appalled

Booked for Bath Christmas market for Sat 7th Dec, the trip is unbelievably going ahead although close to a red weather warning, I phoned to confirm if trip going ahead, the staff lied to me and told me the venue had confirmed the market was on but when I checked on their website it has been cancelled because of safety concerns.......Of course it has been cancelled!! I called back to be told that although the market wasn't running the shops should be open.......Why would anyone want to sit on a coach all day to go to another shopping centre....unbelievable. They are so tight, just cancel the trip and pay people back.....The trip is just for Bath Christmas Market and it isn't on, you cannot justify running the trip, it is stupid and dangerous and you deserve to lose many customers, I hope you do. Do not give them a penny or your money they don't deserve it. IMPORTANT: We take the safety of the public, stall holders and our staff seriously with this in mind and the Met Office forecast of winds exceeding 70mph from Storm Darragh we have taken the decision not to open Bath Christmas Market tomorrow, Saturday 7 December. This is to avoid any potential damage to people and property from the temporary market infrastructure. We are sorry for any inconvenience this causes but safety as to be our first priority – we look forward to seeing everyone back when we reopen. Please check here and on our social media for updates.

We have recently come back from a short stay at warners nornton grange isle of white which was booked through just go holidays. After quite a long conversation with a very rude customer service chap called Simon at just go holidays who more or less told me that I shouldn’t complain about anything as we booked in January and what do you expect to get and if you don’t make sure that what you should have in your room is there and don’t tell the reception don’t complain about it. I’m very upset and feel that Simon thought that I was not worth talking to. On the whole don’t bother to pay extra for an upgraded room because others that didn’t pay will get the same room with the same two bottles of water two packs of crisps two packs of biscuits and two soft drinks without paying an extra £70 and if you don’t get what you think you should get please do not bother to ring customer service they are not interested in helping you

Really disappointing with this company Just Go Holidays as my mum cannot take her overnight trip due to being critical in hospital. The company are not being very helpful, no refund, zero flexibility, will not change dates or pick up location for someone else to take the trip in her place. No compassion whatsoever but good enough to take an elderly vulnerable persons money 😡 should be ashamed and I find this inhumane behaviour!