Harbin Ice Festival - 11 days

We both loved the tour. Well organised, good hotels, good amount of time at all the sites and Feng was an amazing tour guide. She made it all so easy and fun. Feng was the best tour guide we've had with On the Go so far and we have been on a few tours. The Great Wall was our highlight, but we enjoyed the cultural activities and other sites immensely.

We had an amazing time in China as part of this tour. Our tour guide and the local guides were friendly, helpful and knowledgeable. We explored the parts of China that had been on our list and so much more! Very easy to book with On the Go through our personal travel agent.

The tour was fantastic - our group were all like minded and we got along very well! For the majority of us, it was a first time visit to China, so was great to experience everything together for the first time! All the hotels were in very good locations, were clean & comfortable, and the included breakfasts always had a wide variety of both western & Asian meal options. The coaches used in each city were clean and comfortable and offered plenty of space for our group of 20.Our guide Stefanie was truly amazing and she really made the trip all the more memorable!! She explained everything clearly and concisely, was always available to offer assistance and guidance on anything that was needed. This was a thoroughly enjoyable trip and one that I will remember for a long time! Thank you for an amazing experience!

Stephanie was truly amazing - without her, the holiday would definitely not be the superb trip that it was. Not only was she intelligent, supremely fluent in English and extraordinarily helpful and informative, she was funny, kind, caring, knowing, discreet and a true ambassador for China and On the Go tours.

Overall was an amazing tour which we throughly enjoyed. Thank you.

Stefanie is a fantastic guide, she was always smiling, always friendly and always positive even whilst dealing with what I would consider some very difficult customers. Her knowledge was incredible with no question left unanswered. I would love to go on another tour with Stefanie as my guide. The tour itself was history rich which interested me in some parts and left me bored in others, but each to their own! I feel like the time in Harbin could have been longer because it truley was beautiful and I could have spent a week there. I'm not sure if it is a feasible idea but i found that all my layers of clothing just wasn't enough at night time in Harbin. I would have loved to have been able to hire some proper thermal gear, the jackets that the locals were wearing were super thick and stuffed with down, something you just can't buy in Australia or can't justify paying $500 for a beautiful Canada goose jacket for 3 days :) I can't wait to travel with your company again. It's been great.

Stephanie was very good, everything was organised well. She was always accessible.

This tour is such a cultural shock with people spitting everywhere , even on the floor of restaurants. The pollution is overwhelming, but traveling to foreign countries these all add to the experience. Like it or not this is the way of the local people. Our tour guide Fung was fabulous. enough cannot be said to praise her enough. she went out of her way as most of the tour group was ill at some stage and she escorted them to a chemist for medicine and even a tour member to hospital. As a train buff I was excited about the high speed trains and was not disappointed. they were fantastic. I would go back just to travel on them again. Benny in Xian was a particular highlight as he was animated and made that part of our trip so enjoyable i would have been happy to stay in Xian longer. Whatever is done don't remove the bike ride on the wall in Xian as this was a favourite of most of our group. I must say the tour was very enjoyable but did not follow the itinerary as represented in the brochure. This was not the same as our Vietnam tour where the problems were weather related, but the we felt the tour was misrepresented in regard to some or the activities . Beijing - Luoyang. Opt for and early morning walk through the local, market before we set off to see the Summer Palace, set on Kunming Lake "Didn't happen, wasn't offered. My wife was looking forward to this excursion New Years Eve was a major disappointment as the only celebrations were drinks in the hotel lobby bar. "Before the stroke of midnight we will take a prized position our hotel bar. Ring in the new year with plenty of lights, ice and ‘local Maitai firewater spirit’. Apart from the hotel bar there were no lights, the only ice was in the 'ice bar 'outside. there was a drinks/nibbles package on offer that was so poorly explained no one in our group took advantage of it. it was only when speaking to the other group "Stephanie" that we realized we missed out on a fairly good deal.. I understand that this tour is a once a year trip but surely the content and the ability of the guide , who has done the trip before should be suitable. . Our local guide in Harbin "Suzie" was hopeless. A very poor grasp of English and had no interaction with the passengers and spoke as if she was reading from a set script. Apart from my complaint i wouldn't hesitate to recommend this trip as it was a once in a lifetime experience. If the brochure was suitably amended to show the true tour, guides vetted to ensure they have at least some personality and grasp of English and costs explained instead of hidden extras then it would be wonderful experience without complaint.

Our tour guide was great however I did feel that time at some of the attractions could have been less and therefore we could have fitted in other things. ie To long at the grottos and teracotta warriors however when have loved to have seen the light show in xian.